Meet Our Facilitators
Margaret Karanja
Managing Director/Accountable Manager/ Lead Consultant
InfoKnow Management Ltd
The Managing Director/ Accountable Manager
Margaret is an accomplished professional in provision of Quality and Information Management systems services spanning from setting up, implementation, auditing and capacity building against various best practice standards such ISO 9001- QMS, ISO 15498- Records Management, ISO 30401 – Knowledge management and industry specific standards such as Aviation safety related standards; IATA Operational Safety Audit (IOSA for over 25 years of experience working in Academic institutions, Aviation Industry and business builder
Margaret’s skills and Competencies
- Professional, technical and mastery skills in designing, re-engineering and implementing quality and Information management systems; QMS, Documentation, Library, Records& Archives and Knowledge
- Excellent in Policies and Procedures development, implementation and deployment
- Capacity development, Mentoring and Coaching
- Management Systems assessment/ Auditing
- Cost saving and budget controls
- Efficient project management skills
- Change management, leadership, negotiation skills and high energy levels
- Excellent in setting up and developing management systems
Academic Highest Qualification
- Master of Business Administration (MBA)- Aviation Option, Moi University, 2009
- Bachelors of Information Science: Library Option- Loughborough University, UK, 1999
- Diploma in Library & Information Studies-Kenya Polytechnic, 1992
- Kenya Advanced Certificate of Education (KACE)- South Tetu Girls High School, 1984
- Kenya Secondary Certificate of Education (KSCE)- South Tetu Girls High School, 198
Core Professional Training
- 9001: 2015 QMS Implementation Course KEBS- July 2024
- QMS Lead Auditor – Bureau Veritas- Sept. 2019
- Instructional Techniques Training (TOT) – IATA -July 2015
- Project Management Skills – IATA Training & Development Institute – 2012
- World Class Operations – Kenya Airways – 2012
- Airline Operations Documentation & Quality System- IATA – Aug. 2008
- Effective Documentation Writing- SGS- Kenya- Sept. 2006
Allan Mbugua
Director- Administration and Training Services
Facilitator: Communication skills and TOT Facilitator
Director, Administration and Training
Allan is a diligent and expert in Communication and drug addiction services. He has over 25 years’ experience in academic institutions, Government offices and business development
Allan’s skills and competences
- Experienced in administration and leadership
- Good communication skills
- Organizational and planning skills
- Leadership development
- Youth mentorship and capacity development
- teaching and conducting research
- Ability to observe, analyze and determine the relevance and validity of the different situations
- Attention to detail
- Excellent communication and public relations skills
- Excellent negotiation and interpersonal skills
- Excellent planning, analytical and organizational skills
Academic Qualification
- M.A. Communication: Daystar University, 2006
- Postgraduate Diploma in Demography: Cairo Demographic Centre, Egypt, 1995
- BA in Social Work: University of Nairobi, 1989
- Kenya Certificate of Advanced Education (KACE)- Kanunga High School, 1984
- Kenya Certificate of Secondary Education (KCSE)- 1981
Professional Training
- Advanced Training of Trainers Course (NITA) Program
- Project Development and Management
- Addiction Prevention and treatment
James Muigai Mwangi
Consultant and Trainer
Aircraft Technical and Maintenance & Training services consultant
Specialization & Competency
James is an Electrical and Avionics professional with over 20 years’ career experience in Aircraft Technical maintenance training with a specialty on Boeing Aircrafts;
B787/B777/B767/B737NG/B737 -300, ERJ 170/190
Academic & Professional Qualification
- HD Electrical and Electronic Engineering- Kenya Polytechnic
- Diploma in Technical Education Electrical Engineering –KTTC
- Technical Teacher- Teachers Service Commission- 1997-2001
James Professional Experience
- Instructional Techniques training by IATA
- Instructional Design training by IATA
- Aircraft Type Manufacturer’s Line and Base Training-on Boeing B787, B777, B767, B737NG, B737-300, SAAB 340 Electrical, Avionics Line and Base Maintenance courses
- Mandatory regulatory training as per KCAA and EASA. (Human Factors, EWIS, Company procedures, ETOPS/EDTO, FTS, SMS/ EAA PART 145/AWOPs/KCARs Regulations)
- Inflight Entertainment systems- Rockwell Collins, Panasonic systems. Thales
- World class organizations Trainers course by CCI
- Diploma level equivalent Aircraft maintenance training course on Aircraft Electrical and Instruments done at DOD
John Toywa
Management Consultant & Trainer – Human Resources, Process improvement and mapping, Aviation Documentation and control programs and strategy development
Professional Training
- Lean Six Sigma; Black, Green and Yellow Belt
- Quality Management Systems (QMS) Implementation
- Diploma in Professional Training
- Disruptive Change Management
- Project Management with MS Project
Consultant and Trainer
John Toywa is a seasoned Lean and Six-sigma professional and Performance Management expert with over 20 years of experience working in International NGO, Aviation Industry and Academic Institutions.
John’s skills and competencies include:
- Strategy facilitation,
- Lean & Six Sigma deployment
- Learning and capacity development
- leadership development
- Knowledge Management
- Continuous Improvement,
- Coaching
- Project management
- process optimization and organization design
Academic highest qualification
- Master of Business Administration (MBA) – Human Resources Management / Kenyatta University/April 7, 2008 – December 20, 2013
- Master of Arts (MA) – International Studies, University of Nairobi, 2001
- Bachelor of Arts – Government and Public Administration – University of Nairobi-1994
Professional Experience & Achievements
John is an external consultant and facilitator for InfoKnow Management Limited since 2022
Key Deliverables
- Facilitated InfoKnow programs on process mapping and 5 S
- Redesigned the organization into a lean and optimal performance structure in the wake of Covid-19 impact for Star College of Management Studies
- Implemented blended self-directed and instructor led learning system that expanded student base beyond regional boarders for Star College
- Developed a comprehensive competence matrix for Global Supply chain staff to guide talent management decisions
- Developed procurement, Inventory and Asset management standard operating procedures (SOPs) to standardize supply chain operations and comply with donor requirements
- Developed and implemented metrics for strategy monitoring to ensure effective implementation of Kenya Airways strategy
- Facilitated HR improvement projects for Kenya airways including; improvement of recruitment process, performance management process, training processes and staff exit process.
8. Developed and implemented a learning and development strategy and programs to ensure compliance with aviation regulations, and improved performance of Kenya Airways ground services staff
Rogers Odima
Rogers Odima – IK/C-019/23
InfoKnow Management
Consultant and Trainer in Quality Management Systems (QMS) & Leadership Services
Consultant and Trainer
Rogers is a seasoned and specialist in Quality Management systems and Leadership Studies. He is a founding director of Continuous Improvement Management Limited. He is a certified Trainer by IFC/World Bank on Leadership and Management Skills, a member of the Kenya Institute of Management and American Society of Quality (ASQ) and an associate lead tutor and lead auditor with SGS Kenya- a quality certification body
Academic qualification
- BA (Economics, Hons)
- MBA – University of Leeds, U.K.
- Ph.D. in progress (KeMU)
- M.A. Communication: Daystar University, 2006
Rogers Key Achievements
- Rogers facilitated a corporate training on speed of change to CK personnel
- He introduced and implemented the requirements of ISO 9001 systems at Nation Media Group n certification.
- lead governance expert for Coast Water Services Board
- Rogers was instrumental in the establishment and running of a Centre of Excellence in Federation of Kenya
- A tutor with Kabarak University on strategic Management
- Rogers has valuable technical experience in the following area ISO – 9000, Total
Quality Management, Market Research and Studies, Organizational Development,
Human Resources, Institutional strengthening, Feasibility Studies, Economic and Planning
Studies and Project Evaluations - Industrial Economist in the FKE/UNIDO TQM Project
- Rogers has also participated in a number of community development projects
Lucy Nina
Knowledge Management, Electronic Records Management & E- Learning Services
Consultant and Trainer
Nina is a seasoned Management Systems professional, Educationist and Consultant in Knowledge Management, E-Learning and Leadership and Governance with over fifteen (15) years’ experience.
She is an expert in Electronic Records Management (ERM), development of digital repositories, Multimedia and digital content and developing and reviewing Records and KM Policies and strategies.
Skills and Competences
Lucy Highly motivated professional with a methodical approach to responsibilities and an outstanding track record of performance.
- Excellent interpersonal, communication and facilitation skills
- Strategic thinker and long-term business planning oriented
- Analytical in problem solving and troubleshooting skills
- Superior ICT skills, time management, organizational and follow-up skills
Academic Qualification
- Honors Information Science: University of South Africa, 2011
- Bachelor of Technology in Information Studies: University of South Africa, 2005
- Diploma in Library and Information Studies- Kenya School of Professional Studies (K.S.P.S)- 1998
Experience and Key Deliverables
- E-Learning Services
- Lead consultant– Development of an Institutional Learning Management System (LMS)- Kenya Hospices and Palliative Care Association (KEHPCA) – 2021 – 2022:
- Development of the digital content for Senior management on Leadership, Management and Governance – AMREF Health Africa
- Digital course content development – African Capacity Development and Research Institute (ACADRI)- 2015- to-date
- E-Learning training curriculum development- InfoKnow Management Ltd- 2018: to date
- Knowledge Management Services
- Lead Consultant- Knowledge Management Services-University of Nairobi Enterprise Services (UNES)
- Lead consultant- Kenyatta University Capacity Development and Consultancy Unit – KUCDCS
- Knowledge Management implementation – Kenya Electricity Transmission Company (KETRACO) – 2018
- Knowledge Management (KM) implementation project – Kenya Civil Aviation Authority (KCAA)- 2021
- Kenya Medical Research Institute (KEMRI) -2020- KM Champions Training and KM Policy and KM Strategy
- Lead Consultant – Ray School Of Management
- Consultant in the development, customization and Installation of Electronic Record Keeping Systems, E-Learning and Knowledge Management systems for companies