Quality Service Culture
A quality service pledge relates to the service promise and a set of tangible guidelines defining what the customers should expect from our business interactions and how those expectations will be consistently delivered by our staff within the set time and budget
InfoKnow Management Ltd is committed to providing quality services to our esteemed Clients to enable them attain operational efficiency and comply with regulatory and other applicable requirements. We are committed to providing quality services with a high blend of technical knowledge, delivered in a proven and effective manner by a competent and dedicated team.
We endeavor to live by our guiding pillars; quality customer service, integrity,
professionalism, reliability and responsiveness in order to exceed customer expectations.
We shall also endeavor to maintain a healthy working relationship with our internal customers and stakeholders including our clients, service providers, strategic partners, statutory bodies and other related entities in order to build a strong brand. We shall always ensure that the agreed deliverables with the Clients are achieved within the agreed time frame and budget while ensuring quality output. All our clients will always be treated with respect, dignity, impartiality irrespective of their gender, color and status
The quality service delivery shall be demonstrated through achieving the listed;
- Treating customers with respect
- Providing prompt assistance when called to
- Finding solutions that meet customer expectation
- Communicating clearly, concisely and promptly
- Accepting mistakes when they happen without pointing fingers
- Exceeding customer expectations
- Having a positive attitude towards the emerging issues