1. Facilitated the implementation and certification of an integrated management system (IMS) for Isuzu East Africa aimed at reinforcing an integrated approach in carrying out business operations, eliminating redundancy in documentation and unifying document control.
   The IMS encompassed the ISO standards below;
   
   • ISO 9001-2015- Quality management system standard- focuses on quality assurance and quality management system
   • ISO 14001-2015 Environmental management standard
   • ISO 45001 Occupational Safety and Health Standard (OSH)- focuses on health and safety standards for employees and relevant stakeholdersThe key services included;
   • Conducted a documentation review for the three standards to identify their similarities and differences
   • Facilitated a four (4) days Integrated Management Systems (IMS) training program to a group of 23 personnel responsible for the respective standards to equip them with skills on the implementation and maintenance of the IMS
     
     
2. INTEGRATED MANAGEMENT SYSTEM AWARENESS PROGRAM TOP MANAGEMENT February 2024
   AIM: Equip the top management with knowledge to enable them appreciate the benefits of implementing an integrated management system and enable them provide the required support and direction in the implementation of an integrated management system
   
   
3. SIX SIGMA YELLOW BELT TRAINING FOR ISO COORDINATORS- 16th – 17th Oct. 2024
   Aim of the program: Equip the ISO Coordinators with the Six Sigma Yellow Belt skills to enable them detect and eliminate defects through successive business process improvements and gain skills on six sigma philosophy and methodology, Project Management, statistical tools and techniques, and process improvement

Dragonfly Aviation Limited is a passenger and cargo service provider within Africa, the Indian Ocean Islands and the Middle East.  She operates from Wilson and Jomo Kenyatta International Airports.Services offered: The Root Cause Analysis (RCA) in- house Training
Date: 24th- 26th July 2024
Aim of the program: To equip participants with essential skills and knowledge on Root Cause analysis to enable them identify and apply appropriate techniques to address the Root Cause of accidents and errors in compliance with Safety Management System (SMS) requirements

The National Aviation Support Department (NASD) is a multi-agency Aviation department within the Ministry of Defense and comprised of both the military and Government civilian aviators. The department is responsible for providing aircraft and equipment maintenance services and coordinating the Kenya’s National Air Response Services in order to enhance efficiency in the delivery of aviation services in Kenya.Services Offered- In-House Program: Aviation Technical Documentation Management
Date: 5th – 9th FEBRUARY 2024
The Aviation Technical Documentation Management program is a five (5) days program on the management and control of the Aircraft maintenance documentation in order to ensure aircraft safety and compliance with the continuous airworthiness requirement.Aim of the course: Build capacity for the personnel responsible for writing, maintaining, controlling and auditing Technical and aircraft documentation in order to enable them maintain a quality and efficient documentation system that complies with airworthiness regulations and other applicable requirements

The AMREF Flying Doctors provide a wide range of medical services, medical assistance services, Emergency Life Support skills training and supports the AMREF’S humanitarian work

• Conducted AMREF Flying Doctors documentation management review to Confirm its compliance with AIR Operators’ Certification and Administration Regulations and European Aeromedical Institute (EURAMI) Standards. We established the gaps and assisted in closing them – 27th -28th April 2022
• Offered a five (5) days In- house Aviation documentation management and control program to the quality team and the personnel responsible for writing, managing and controlling documentation – 20th -28th June 2023Aim of the program: Equip the personnel responsible for designing, implementing, documenting and controlling the company documentation with the necessary knowledge, skills and attitude to enable them maintain a stable quality documentation system to support business operations and comply with the CAA Aeromedical services requirements

Kenya Civil Aviation Authority (KCAA) is the body charged with the planning, developing, managing regulating and operating a safe, economically sustainable and efficient civil aviation system in Kenya, in accordance with the provisions of the Civil Aviation Act, 2013.
Services provided

• Conducted Flight operations documentation review to establish the documentation compliance against the Civil Aviation Regulations and other applicable requirements, focus the training and guide the road map for revamping the KCAA Flight Operations documentation management systems- 8th – 10th JUNE 2022
• Offered a five (5) days CAA Flight Operation Documentation Management & Control (CFD) program to two groups of Pilots (25 Pax) on 4th – 8th JULY 2022 and 5th – 9th SEPT 2022
• Conducted Airworthiness documentation review to confirm its compliance with the relevant Civil Aviation Regulations, ICAO Annexes and KCAA corporate documentation requirements 4th -6th OCT 2022
• Offered two training programs to KCAA Airworthiness inspectors
  1. Airworthiness documentation management and control – 28th NOV-2nd DEC. 2022
     Aim: Equip the Airworthiness Inspectors with the skills for writing, managing and controlling documentation to enable them execute their duties more efficiently
  2. Airworthiness Records Management Program -14th -20th Dec. 2022
     Aim: Equip the Airworthiness Inspectors with skills to enable them understand the airworthiness records management requirements and execute their duties more efficiently

Precision Air is a public listed Tanzanian airline providing scheduled flight services to over 10 destinations within and outside Tanzania from its main hub in Dar es Salaam.InfoKnow Facilitated implementation of a one and half (1 ½) years project on Records management system for Precision Air – Tanzania leading to recertification of IATA Operational Safety Audit (IOSA). The key services included;

• Information/Records management system gap analysis/auditing- sixty-two (62) findings were raised and facilitated the closure of all of them
• Offered a Records management training for different cadre; senior management and personnel; Records Officers, Internal auditors and ICT teams
• Facilitated the development of a records management policy and domestication in eight (8) departments and five (5) outstations
• Facilitated developed of Records Management Principle tools – Retention & Disposal Authorities (RDA), classification & coding schemes, inventories
• Facilitated the sort out, appraisal, classification and re-organization of about 40 million records; at the HQ, 8 departments, 5 outstations, 5 Registries and 3 Archives.

Kenya Airways (KQ) is in air transport business with international, regional and domestic status and majors in provision of the services below;

• Carriage of passengers and Cargo by air
• Ground handling services to other airlines
• Cargo handling for import and export goods

The airline flies to 63 destinations in Africa, Asia, Middle East and Europe. The Headquarter is based in Embakasi, Nairobi, Kenya. Kenya Airways is a member of the Sky Team Alliance, to 42 destinations worldwide, 35 of which are in Africa and carries over four million passengers annually.

Services Provided: InfoKnow has provided various consultancy services leading to maintenance of Air Operators Certificate (AOC) certification and continued recertification with the IATA safety standards; IOSA and ISAGO.

• Documented an Employee Handbook: a supplementary resource to induction program for the new employees and those transferred to new stations – Oct. 2015
• Provided 2 days’ refresher training program on documentation and Records management to the Library personnel – Sept. 2016
• Facilitated the sort out and organization of four (4) aircraft documentation to enable their return to the manufacturers after the lease expiry – Oct—Dec. 2015
• Provided continuous supply of outsourced manpower to offer documentation management related services in various departments through- 1st Sept. 2013- Dec 2016
• Facilitated the relocation, sort out and re-organization of the central records center housing over 10 million records – 2013

Equity Bank Group is a leading Pan African commercial bank with operations across Kenya, Uganda, Tanzania, Rwanda and South Sudan. Equity offers financial services through its wide network of over 200 branches in Kenya, 8 supreme branches over 47 branches in Uganda and two branches in South Sudan supported by alternate delivery channels which include over 500 Visa branded ATMs,1000, EFTPOS, contact center, internet, mobile and over 2000 agents. Equity is one of the largest banks in the Eastern and Southern Africa with an estimated number of over 8 million accounts.

Services offered
InfoKnow provided two in-house training programs for Equity personnel.

Four Information Officers were trained

• Knowledge Management Program
  A four (4) days in-house program- 23rd –27th September 2019 at Weston Hotel – Nairobi.
  Aim of the program: Equip the Information Management Champions with the Knowledge and skills to enable them facilitate the implementation of a KM Program in Equity
• FINANCIAL RECORDS MANAGEMENT PROGRAM: 27th -31st May 2019
  Aim of the Program: Equip the participants with the fundamental knowledge, skills and attitude to effectively manage Finance records in order to comply with the regulatory, legal and other applicable Records management requirements

Howard Humphreys is a multidisciplinary firm that provides engineering, urban planning, advisory, project management and environmental planning consulting services for over 80 years. Howard Humphreys head office is in Nairobi, Kenya with projects and site offices in several countries in the Eastern Africa region.

Services Provided: InfoKnow provided records management consultancy services to leading to ISO 9001: 2008 recertification

• Facilitated recruitment of a Records Management Manager
• Audited the Records Management system against the ISO 15489: 2001 and identified the gaps

ENKEA is an Investment Limited company owned by Commercial Bank of Africa.
The Kenyatta family controls 24.91 percent of CBA through ENKE Investments Limited.

Services Offered: Facilitated the selection of an Electronic Documents and Records management system (EDRMS) to enhance the records management system for ENKE and other businesses. The project was in two phases;

Phase 1: Records sort out, organization and processing: This phase was aimed at identifying the records requiring to be digitalized.

• Facilitated recruitment of Records management personnel
• Audited the Records Management system against the ISO 15489: 2001-
• Facilitated development of a RM policy and its deployment
• Offered records management training programs to different cadre of staff
• Facilitated the relocation and reorganization of the Archives from the former location to the current Headquarter

Facilitated provision of various management systems consultancy services leading to the establishment and certification of Basic Aviation Risk Standard (BARS). The services include;

• Conducted a gap analysis/ Manuals’ review against the Basic Aviation Regulation Standard (BARS)- Nov. 2013
• Conducted documentation Management and control training leading to closure of audit findings and certification
• Facilitated the writing of documentation of records standards against the ISO 9001: 2008 leading to documentation standardization and compliance with the Kenya Civil Aviation Regulations.
• Facilitated the establishment of a central documentation unit for controlled documents and information sharing

InfoKnow has also offered open training programs to various groups of participants in the respective industries and authorities including; Aviation, Banking, Transport among others. The programs are aimed at enhancing personnel skills, knowledge and attitude to enable them maintain the established management systems in order to comply with the respective regulatory, statutory or international standards requirements and attain operational efficiency.The clients who have participated in open training programs include the mentioned among others

Precision Air- Tanzania, Aerolink-Uganda, Mozambique Express, Congo Airways, Uganda Airlines, Rwanda Air, 3FM Solutions Ltd, Lagos Nigeria, Aerosafe Africa Consultants, DAC Aviation, AirKenya, Freedom Airline Express Air, Blue Bird, Safarilink, Safari Express Cargo, Fly Sax, Propulsion Ltd, Bluesky Ltd, Bush Air Safaris, Black box FDS, ALS Ltd, Hamco Aviation, Flight Training Center (FTC) , Nairobi Flight Training Ltd (NFT) , Hawk Aviation, Renegade Air, Aberdair Aviation, Aeronav Maintenance Ltd, Kenya Aerotech, Rudufu Ltd, Z Boskovic, Governor’s Aviation, Airtraffic Ltd, Aircare Aero Services, National Air Support Department (NASD), Dragonfly Africa, I-Fly Solution Ltd, Fanjet Express Ltd, AMREF Flying Doctor, Skyward Express Ltd, Kenya Airport Authority, Kenya Civil Aviation Authority, Kenya Revenue Authority ( KRA), Isuzu East Africa