Training overview

Root Cause Analysis (RCA) has been found to be one of the most powerful
tools of identifying underlying issues behind the operational challenges.
The goal of conducting a Root Cause Analysis for an operator is to identify
and eliminate the real causes of operational and safety issues in order to
enhance safety, operational efficiency, optimize resource utilization,
enhance decision-making and attain a long-term performance and an
enhanced Safety management system

The RCA is a 4-days in- house program aimed at providing participants with
practical skills of determining the underlying causes of the incidences and
non-conformities and providing sustainable corrective actions to prevent
recurrences using suitable tools such as the 5 Whys, Fishbone (Ishikawa)
diagrams, and fault tree analysis.

Aim of the Program

To equip participants with essential skills, knowledge and attitude of
conducting an effective Root Cause Analysis to enable them identify
and apply appropriate techniques to identify and address the Root
Cause of accidents and errors in compliance with the Safety
Management System. (SMS) requirements

Target Group

  • Senior management & Quality Teams
  • Operations and maintenance teams
  • Incident investigators
  • Airside and ground operations staff
  • Continuous improvement teams
  • Project managers

Training Objectives

  • Understand the roles and responsibilities of RCA
  • Demonstrate an understanding of root cause analysis (RCA) principles
    and link them to SMS
  • Align RCA practices with Internal and External Standards to enhance the quality
    and consistency of activities.
  • Use proven RCA tools (Fishbone, Pareto analysis, risk registers, and heat
    maps) to move beyond symptoms and identify true drivers of
    performance gaps and control failures.
  • Deliver risk-focused, actionable insights and management
  • action plans that improve reliability, regulatory compliance
  • and organizational performance.
  • Align investigations with IATA best practices and regulatory
    expectations
  • Avoid common RCA errors in safety investigations
  • Develop, implement and monitor corrective and preventive
    actions (CAPA)