Preamble
The need to install management systems cannot be overemphasized. A management system is a documented step-by-step method aimed at providing a smooth functioning of the operations through application of standard practices.
A management system encompasses; organizing operations, documenting and implementing policies, establishing accounting systems , establishing monitoring and quality control systems and developing employee among others.
A management system implementation is a strategic top management responsibility which confirms their commitment to supporting the management system implementation.
InfoKnow Management Ltd Brief
InfoKnow Management Ltd is a management systems service provider on Outsourcing, Consulting and Capacity building to companies, organizations and institutions aspiring to implement or review their Quality and Information management systems in order to comply with regulatory requirements, attain operational efficiency or be certified against the applicable best practice ISO Standards such as; ISO 9001– QMS, ISO 15489 Records Management, ISO 30401– Knowledge Management and other industry specific standards like Aviation safety related standards such as IATA Operational Safety Audit (IOSA), IATA Safety Audit for Ground Operations (ISAGO), Basic Aviation Risk Standard (BARS) or those seeking for business registration like Air Operators Certification (AOC) , Approved Training Organization (ATO) and Approved Maintenance Organizations ( AMO) among others.
InfoKnow Management Limited is a Private Limited company that was established in 2012 and incorporated in 2013 under the companies Act- (Cap 486). It started as a small company by the Managing Director/Lead consultant Mrs. Margaret Karanja and the Operations Director Mr. Allan Mbugua. The company has since grown in size, number of employees and Clientele base of close to eighty (80) companies
Scope of Service
InfoKnow’s scope of service includes the systems set-up, implementation, Assessment/Auditing, capacity building, outsourcing and monitoring & evaluation of the Management Systems below;
- Documentation Writing Management and Control
- Records/Archives Management including the Electronic Documents and Records Management systems (EDRMS) and automation services
- Information/Library Management
- Knowledge Management
- Quality Management Systems (QMS)
Mission
Assist organizations to comply with regulatory and other applicable requirements and attain operational efficiency
Vision
To be the preferred Information and quality management systems service provider in Africa
Business goals and objectives
- Build a brand identifiable with Quality, Efficiency Professionalism and ethics
- Exceed customer expectations in service delivery
- Maintain a stable and profitable business
- Be a credible, reliable and trustworthy partner in service delivery to our Clients
- Be in compliance with regulatory, statutory and other applicable requirements
- Be an agent of quality compliance against the applicable regulations and best practice standards requirements
- Be an agent of operational efficiency, change, and business stability
- Be a reliable and competent partner of choice in building capacity on Information and quality management systems for our customers
InfoKnow Culture
InfoKnow fosters a positive corporate culture that values diversity and promotes an inclusive environment where every employee feels respected, heard and valued.
We believe in rewarding the highest ethical standards, integrity and behaviors that shape a conducive work environment and influences employees’ interaction with one another
The culture is guided by a clear Vision, Mission and a set of core values that guide decision-making and actions at all levels. These values are communicated and reinforced consistently throughout the organization through various methods and means.
InfoKnow’s culture is characterized with the values below;
- Hard work, professionalism, integrity, and quality service
- Open communication: A culture where employees feel comfortable expressing themselves and sharing ideas without fear
- Shared values: A culture where employees share a common set of values and goals
- Recognition: A culture that appreciate employees for their contributions both big and small hence reinforcing a sense of appreciation and encouraging high performance.
- Diversity, equity, and inclusion: A culture where everyone is treated fairly and has a sense of belonging
- Trust: A culture where employees feel comfortable taking risks and relying on each other
- Collaboration and teamwork: A culture that promotes and encourages teamwork, cooperation, and open communication among employees and directors. This facilitates knowledge sharing, innovation and problem-solving
- Work-life balance: A culture that recognizes the importance of work-life balance and encourages flexible work arrangements which promotes wellness and contribute to a positive and productive work environment
The Company expects all her employees, directors and strategic partners to a conform to the said culture. The Company has developed and adopted a Code of Conduct which guides the expected standards when dealing with our stakeholders, including the directors, managers, employees, consultants, clients and suppliers. All new employees are issued with a copy of the Code of conduct as part of the induction process.
Quality Service Pledge
A quality service pledge relates to the service promise and a set of tangible guidelines defining what the customers should expect from our business interactions and how those expectations will be consistently delivered by our staff within the set time and budget.
InfoKnow Management Ltd is committed to providing quality services to our esteemed Clients to enable them attain operational efficiency and comply with regulatory and other applicable requirements. The quality services will be provided with a high blend of technical knowledge, delivered in a proven and effective manner by a competent and dedicated team.
We endeavor to live by our guiding pillars; quality customer service, integrity,
professionalism, reliability and responsiveness in order to exceed customer expectations.
We shall also endeavor to maintain a healthy working relationship with our internal customers and stakeholders including our clients, service providers, strategic partners, statutory bodies and other related entities in order to build a strong brand.
We shall always ensure that the agreed deliverables with the Clients are achieved within the agreed time frame and budget while ensuring quality output. All our clients will always be treated with respect, dignity, impartiality irrespective of their gender, color and status.
The quality service delivery shall be demonstrated through achieving the listed;
- Treating customers with respect
- Providing prompt assistance when called to
- Finding solutions that meet customer expectation
- Communicating clearly, concisely and promptly
- Accepting mistakes when they happen without pointing fingers
- Exceeding customer expectations
- Having a positive attitude towards the emerging issues
