Message from the Managing Director
Mrs. Margaret Karanja – Managing Director, InfoKnow Management Ltd
Forward
Establishing and maintaining stable quality management systems that comply with regulatory and other applicable requirements is critical to ensuring a stable business and efficient services. A management system is a documented step-by-step method aimed at providing smooth running of operations through application of standard practices. It involves; organizing operations, documenting and implementing policies, building employees’ capacity and establishing quality control systems .
The design and implementation of a management system depends on the type, size and products or services offered by the organization. The benefits accrued from implementing quality management systems include; customer loyalty, repeat business, increased market share, improved operational efficiencies, cost reduction, industry reputation among others
One of the greatest challenges facing organizations today is on establishing and maintaining effective management systems that ensure business efficiency and continuity. InfoKnow Management Limited exists to guide organizations to achieve that objective
This company profile documents information about the company, consultancy services and training programs provided by infoKnow, the scope of service, personnel experience, the customer base and services that have been provided from 2013- to-date
The Managing Director/ Chief Trainer – Margaret Karanja
Margaret has a wide professional experience of over twenty-five (25) years in provision of Management systems services spanning from implementation, auditing and capacity building against the best practice international standards such ISO 9001 and Information Management related standards such as ISO 15498 for Records Management, ISO 30401-Knowledge management and industry specific standards such as; Aviation safety standards; IOSA, ISAGO, BARS, Medical Standards (European Aeromedical Institute (EURAMI) Standards) among others
Some of the companies she has worked for include; Kenya Airways where she designed and facilitated the implementation of stable documents and records management systems leading to the awarding and renewal of AOC, AMO and ATO certificates and certification and recertification of the IATA safety audits standards; IOSA and ISAGO standards
Margaret has also successfully facilitated the implementation/review various Quality and Information management systems’ related projects in various industries including Aviation sector leading to establishment and maintenance of robust quality systems in compliance with the respective regulatory, international standards and other requirements
Margaret is also a consultant with the SGS Kenya Limited (a quality certification body) for provision of Management system auditing and training services against ISO 15489 for Records Management. She is also a registered trainer with AFRAA, KIM and Kenya School of Government (KSG)
It has been and will remain a great pleasure to partner with our Clients in enhancing their services. Our priority is SERVICE. Do not hesitate to contact us should you require any of our services
MARGARET KARANJA
2025