Effective documentation writing system refers to a prescribed system of writing the controlled documentation in order to distinguish them from the uncontrolled documents and those of other companies. This is a three (3) days training program aimed at guiding the techniques and formatting of controlled documentation including; manuals, policies, procedures, SOPs and other related documents such as reports, Company and Government Letters, organization structures, checklists against the ISO 9001 standard requirements

Aim of the program
Equip the personnel responsible for writing controlled documentation with the necessary knowledge, skills and attitude necessary to enable them write documentation effectively and comply with the ISO 9001 standards requirements

Target Group
Function managers, Documentations Officers, Information and Knowledge personnel, Librarians, Records Officers, Archivists, Quality teams, company secretaries, Standards & Procedures officers. ICT teams, Management Representatives among others

Training Objectives

  • Understand the ISO 9001 standard documentation writing requirements
  • Understand the importance of establishing documentation standards
  • Understand the documentation hierarchy and the details to be include in each level
  • Understand the difference between the controlled and uncontrolled documents
  • Understand the importance of documents consistency and referencing
  • Understand the documentation writing responsibilities and accountability
  • Guide the participants on the documentation processing; classification and coding
  • Understand the importance and steps of process mapping